Five hotel’s selection blocks in HoReCa up competition:
Reception and accommodation services
Criterion are formed and then evaluated by professional experts, restaurant owners, creators of specialized educational institutions and specialists in HoReCa. In the horeca up competition all nominations have the same methodology
80 maximum points for one block, 20 points for every sub-block, 5 maximum points for station.
The criterion check list is created my HoReCa up experts.
Design. Architecture. Comfort.
1. Location. Compliance between architectural solution and general building rules in this location
2. The design of the facade. Signboard. View from the street. Famous designers involvement. Relevance and consonance with modern trends
3. Compliance between architectural solution and general concept of the hotel/restaurant. Compliance between the concept and architecture inside and outside
4. Comfort for people with special needs. Security service work
1. Correspondence between design of the placements and their functional purpose
2. Correspondence between furniture, decorative elements in the interior and general architectural solution
3. Neatness. Cleanliness. Freshness
4. Usage of natural and environmentally friendly materials
1. Aesthetic harmony between design and decoration. Stylistic solutions. Cleanliness and tidiness
2. Lighting in general and functional areas lighting
3. Floral decorations, smell ( aroma)
4. Functional safety (highlighting the stairs, doors opening direction, transparency, elevator)
Reception and accommodation services Criterion
Entrance and reception
1. Entrance. Comfort door opening, security ( transparent doors, stairs). Doorman’s uniform, friendliness, greeting
2. Location of reception from the entrance. Design, decoration of the reception desk. Size of the reception desk
3. The number of administrators per day ( depends on the number of rooms)
4. Employees: their appearance ( uniform, hairstyle, neatness)
Reception and accommodation services
1. Guest registration: new guest w/o booking, registration time.
2. Guest with booking, registration time
3. If there is need for fill out additional forms for check-in (-2)
4. Focus on one guest or, if necessary, communication with several guests, eye contact
1. Electronics: TV (size, brand, quality), telephone (landline, portable), sockets by the bed, chargers.
2. Tea set, water - for free. Minibar - extra payment.
3. Cosmetics for the bathroom. Terry products.
4. Mattresses. Pillows Textile. Furniture. (Quality, style, freshness, cleanliness)
Safety and comfort
1. Printed informational products for guests about the services and facilities of the hotel.
2. Printed guest information about hotel surroundings and attractions.
3. Safe locks, chains, internal latches on the doors. Protection on the windows. Safe.
4. Automatic fire warning and extinguishing system. Cameras in corridors and public places. Security (invisible).
Extra services Criterion
1. BREAKFAST. Assortment, completeness, station for preparing fresh dishes, additional menu, fruits, freshly squeezed juices. Opening hours. Travel box.
2. A la carte. Conceptual restaurant with the appropriate menu and wine list. Room service (menu, trolley, claws, staff).
3. Lobby bar. Range of alcoholic and non-alcoholic drinks, the possibility of hot meals. Opening hours.
4. Banquets Number, size and design of halls. The possibility of field service. Guest reviews.
1. The number, design and size of the halls.
2. Services ( included in the rental price), additional features for video and audio equipment.
3. Business centers with a computer access to the Internet, a printer, a scanner and other services.
4. Early breakfast for business travelers departing on an early flight.
HEALTH AND LEISURE
1. Fitness center: size, fitness equipment, security. The ventilation of the room and its cleanliness.
2. Pool (size, design, cleanliness, safety).
3. Jacuzzi, showers, changing rooms, individual lockers.
4. Additional terry products (slippers, bathrobes, towels). SPA - procedures, list, cost, staff. Reviews
For guests with special wishes
1. Convenient hotel navigation with intuitive pointers.
2. Services for children. Furniture, chairs, menus, beds, toys - interactive entertainment, children's rooms, babysitting, gifts. (The quality of all products for children).
3. Facilities for guests with disabilities. Ramp. Elevator, wide room doors. Bathroom and plumbing (tailored)
4. Meeting guests with pets. Smoking areas.